If you need to be able to manage a list of “authorized users”, then you should order our one of our commercial packages:Įxten => _*224x.#/8001,1,Macro(user-callerid,) This is a very simple method that will allow only a single extension the authority to barge. Answer (1 of 2): People use it because it is a very easy way to share private things they would never share on Facebook, specifically deeper thoughts and feelings, including secrets and confessions. (Potentially change SIP/ to Local/, Agent/, or whatever your channel type is) This would let you monitor channels starting with SIP/81. This should be placed in /etc/asterisk/extensions_nf for FreePBXĮxten => _*222x.#,1,Macro(user-callerid,)Įxten => _*222x.#,n,ChanSpy(sip/$,qB) This is required or else the ext-local-custom context that we add won’t be included into the engine. To fix this, go to :įind the “ Dialplan and Operational” section, and change Disable -custom Context Includes? to False.īe sure to click on the little checkbox that appears to the right to save the setting, then Apply Settings to rebuild the files. This means that the new “ext-local-custom” context’s that we are about to create won’t be imported into the PBX “Brain”. Note: In newer versions of FreePBX, custom includes are disabled by default. Please contact us for details.Įnough chit-chat, let’s get to the dialplan! One more note: We can also provide 3-way calling services on the server side, however this is outside the scope of this document. This procedure varies from client to client (soft/hard phones)) (However you can barge in, and when comfortable, initiate a 3way call to your extension so you can continue the call without the agent. Be warned, if the original agent leaves the call, the call is dropped. The manager channel is joined onto the agent and client channels, and all parties can hear each other. The manager can hear both the agent and client channels, and the agent can also hear the manager, but the client can only hear the agent, hence “whisper.”īarge: Barge in on both channels. The manager can hear both the agent and client channels, but no-one can hear the manager. We define listen, whisper, and barge as follows: If you are running a call center on FreePBX or Asterisk, most likely you will want the ability to listen in on agents calls, also known as joining multiple calls, or connected two calls to a manager, or other variations of barging in on a bridged channel.įor the purpose of this article, we will define manager as the callee who is the spying channel, agent who is the spied-on channel, and client who is the bridged channel / 3rd party.
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